Privacy Policy

Privacy Policy

Last updated: December 11, 2024

In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We never sell your data.

This policy is split into sections. For your convenience, links to each of those sections are as follows:

This policy applies to all products built and maintained by My Koty, including Language Quest (together, “My Koty”).

This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with My Koty). We refer collectively to these categories of individuals as “you” throughout this policy.

However, this policy does not cover information about a customer’s end users that My Koty receives from a customer, or otherwise processes on a customer’s behalf, in connection with the services provided by My Koty to the customer pursuant to an applicable services agreement (including the content of messages of customer end users (“End User Communications”)). My Koty processes End User Communications under the instructions of the relevant customer, which is the “data controller” or “business” (or occupies a similar role as defined in applicable privacy laws), as described in the applicable services agreement between such customer and My Koty. My Koty’s obligations as a “data processor” or “service provider” with respect to such information are defined in such services agreement and applicable data protection addendum and are not made part of this policy.

If you are a customer’s end user and you have questions about how your information is collected and processed through the services, please contact the organization that has provided your information to us for more information.

If you are a California resident, please click here to see our California Notice at Collection, which includes additional disclosures as required by California law.

What we collect and why

Our guiding principle is to collect only what we need. Here’s what that means in practice:

Identity and access

When you sign up for a My Koty product, we ask for identifying information such as your name, email address, and maybe a company name. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.

We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.

Billing information

If you sign up for a paid My Koty product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit My Koty servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.

Product interactions

We store on our servers the content that you upload or receive or maintain in your My Koty product accounts. This is so you can use our products as intended, for example, to create projects in Language Quest or to manage other data. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 60 days.

General Geolocation data

For most of our products, we log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.

Anti-bot assessments

We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your My Koty accounts and when you fill in certain forms, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides My Koty with the spam score results; we do not have access to the evaluated information.

Advertising and Cookies

My Koty occasionally runs ads on various third-party platforms. Users who click on one of our ads will be sent to our marketing site. Where permissible under law, we may load an ad-company script on their browsers that sets a third-party cookie and sends information to the ad network to enable evaluation of the effectiveness of our ads, e.g., which ad they clicked and which keyword triggered the ad, and whether they performed certain actions such as clicking a button or submitting a form.

We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.

A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.

Voluntary correspondence

When you email My Koty with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

When we access or disclose your information

  • To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you. You can view the third-party subprocessors we use for each of our products.
  • We may disclose your information at your direction if you integrate a third-party service into your use of our products.
  • No My Koty human looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix.
  • To exclude you from seeing our ads. We may disclose a one-way hash of your email address with ad companies to exclude you from seeing our ads.

Your rights with respect to your information

At My Koty, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:

  • Right to Know
  • Right of Access
  • Right to Correction
  • Right to Erasure / “To Be Forgotten”
  • Right to Complain
  • Right to Restrict Processing
  • Right to Object
  • Right to Portability
  • Right to not Be Subject to Automated Decision-Making
  • Right to Non-Discrimination

Many of these rights can be exercised by signing in and updating your account information. Please contact us at jaroslaw.weber@language-quest.buzz if you need assistance.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. F

What happens when you delete content in your product accounts

If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days.

Data retention

We keep your information for the time necessary for the purposes for which it is processed. After that time, we may delete and/or aggregate it.

Location of site and data

Our products and other web properties are primarily housed in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

When transferring personal data from the EU

My Koty has adopted a data processing addendum with Standard Contractual Clauses to help ensure protection of personal data transferred from the EU and UK.

Changes and questions

We may update this policy as needed. If we make significant changes, we will notify users who have signed up to our policy updates mailing list.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at jaroslaw.weber@language-quest.buzz.